Refund Policy

For plans, a full refund will be issued if Orlate has not been able to resolve even a single issue for you within the first 30 days. If there are one or more issues resolved within first 30 days, the fees for the Service will not be refundable.

Notwithstanding this Orlate may, at its sole discretion and on a case by case basis, agree to a refund of service fees after deducting charges for servicing the Customer.

For incident based plans, you will be eligible for refund when any of the following criterions are met:

  • You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
  • The issue is out of scope for the particular plan
  • 7 days have not passed after the issue was last worked upon by our technician.
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DISCLAIMER:
Orlate Inc. is an independent provider of technical support services for software, hardware and peripherals. We have expertise in products from a wide variety of third party companies. We are not affiliated to any third-party companies unless such relationship is expressly specified. Technical support may be provided by the brand owners.

Orlate Inc.

Orlate Inc was founded by technology experts to serve you with outstanding services for your computer repair and technology issues. We are here to support you to get through various technology problems you face time to time. Say bye to everyday troubles with our groundbreaking techniques delivered by our certified technology experts to make your life hassle-free.

Contact Us

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  •   support@orlate.com
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